Dear [Recipient's Name],
We will proceed with the refund of €000.00. However, please note that €00.00 has already been reimbursed to the guest as a taxi expense.
This issue did not result from our mistake, and we have already forwarded the matter to our claims department for further investigation.
Until we receive a response from them, we are unfortunately unable to accept the €00.00 as part of the refund.
Thank you for your understanding and patience.
Best regards,
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