Dear Jose,

Unfortunately, closing the case by simply stating that the refund is not accepted does not resolve the issue.

The case was already closed on 00 August 0000, after the payment had been made to the customer. Furthermore, the correspondence attached to this clearly demonstrates that the service was not provided to the customer.

By making the payment directly to the customer, we have resolved the issue and prevented further costs and additional financial losses that could have arisen from this situation.

Therefore, our invoice remains valid and outstanding. In light of the payment made to the customer and the attached correspondence, the relevant amount must be covered by your side, and the corresponding deduction must be applied accordingly.

Kind regards,